Terms and Conditions

TERMS OF SERVICE AGREEMENT

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WWW.freshlee.in OR ORDERING PRODUCTS FROM THIS WWW.freshlee.in YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.


This Terms of Service Agreement (the “Agreement”) governs your use of this www.freshlee.in, (the “www.freshlee.in”), FRESHLEE RETAIL PVT LTD., (“FRESHLEE Retail”) offer of products for purchase on this www.freshlee.in, or your purchase of products available on this www.freshlee.in. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. FRESHLEE RETAIL PVT LTD., reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this www.freshlee.in. FRESHLEE RETAIL PVT LTD., will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this www.freshlee.in. Your use of the www.freshlee.in following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. FRESHLEE RETAIL PVT LTD., encourages you to review this Agreement whenever you visit the www.freshlee.in to make sure that you understand the terms and conditions governing use of the www.freshlee.in. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with FRESHLEE RETAIL PVT LTD., for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the www.freshlee.in. If you would like to print this Agreement, please click the print button on your browser toolbar.


  1. PRODUCTS

Terms of Offer. This www.freshlee.in offers for sale certain products (the “Products”). By placing an order for Products through this www.freshlee.in, you agree to the terms set forth in this Agreement.


Customer Solicitation: Unless you notify our third party call center reps or direct FRESHLEE RETAIL PVT LTD., sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations FRESHLEE RETAIL PVT LTD., and its designated in house or third party call team(s).


Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations. 1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: support@freshlee.in. You may send a written remove request to:

FRESHLEE RETAIL PVT LTD

Ecotech Part – II, Plot No 39, Udyog Vihar,

Greater Noida, Gautam Buddha Nagar,

Uttar Pradesh – 201305.

Proprietary Rights. FRESHLEE RETAIL PVT LTD., has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by FRESHLEE RETAIL PVT LTD., FRESHLEE RETAIL PVT LTD., also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

Sales Tax. If you purchase any Products, you will be responsible for paying any applicable sales tax.


WWW.freshlee.in

Content; Intellectual Property; Third Party Links. In addition to making Products available, this www.freshlee.in also offers information and marketing materials. FRESHLEE RETAIL PVT LTD., does not always create the information offered on this www.freshlee.in; instead the information is often gathered from other sources. To the extent that FRESHLEE RETAIL PVT LTD., does create the content on this www.freshlee.in, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this www.freshlee.in is for personal, noncommercial use. Any links to third-party www.freshlee.in are provided solely as a convenience to you. FRESHLEE RETAIL PVT LTD., does not endorse the contents on any such third-party websites. FRESHLEE RETAIL PVT LTD., is not responsible for the content of or any damage that may result from your access to the third-party websites. If you link to third-party websites, you do so at your own risk.


Use of “www.freshlee.in” FRESHLEE RETAIL PVT LTD., is not responsible for any damages resulting from use of this www.freshlee.in by anyone. You will not use the www.freshlee.in for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the www.freshlee.in (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the www.freshlee.in by other users, (3) not resell material on the www.freshlee.in, (4) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the www.freshlee.in


License. By using this www.freshlee.in, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the www.freshlee.in in connection with your normal, noncommercial, use of the www.freshlee.in. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from FRESHLEE RETAIL PVT LTD., or the applicable third party (if third party content is at issue).


Posting. By posting, storing, or transmitting any content on the www.freshlee.in, you hereby grant FRESHLEE RETAIL PVT LTD., a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. FRESHLEE RETAIL PVT LTD., does not have the ability to control the nature of the user-generated content offered through the www.freshlee.in. You are solely responsible for your interactions with other users of the www.freshlee.in and any content you post. FRESHLEE RETAIL PVT LTD., is not liable for any damage or harm resulting from any posts by or interactions between users. FRESHLEE RETAIL PVT LTD., reserves the right, but has no obligation, to monitor interactions between and among users of the www.freshlee.in and to remove any content FRESHLEE RETAIL PVT LTD., deems objectionable, in sole discretion.


III. DISCLAIMER OF WARRANTIES

YOUR USE OF THIS WWW.freshlee.in AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WWW.freshlee.in AND PRODUCTS ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS. FRESHLEE RETAIL PVT LTD., EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WWW.freshlee.in CONTENT, OR ANY RELATOIN UPON OR USE OF THE WWW.freshlee.in CONTENT OR PRODUCTS. (“PRODUCTS” INCLUDE TRIAL PRODUCTS.)


WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, FRESHLEE RETAIL PVT LTD., MAKES NO WARRANTY:

THAT THE INFORMATION PROVIDED ON THIS WWW.freshlee.in IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WWW.freshlee.in WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED.

REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WWW.freshlee.in.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.


LIMITATION OF LIABILITY

FRESHLEE RETAIL PVT LTD., ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHWERWISE, WITH RESPECT TO THE WWW.freshlee.in CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WWW.freshlee.in.


FRESHLEE RETAIL PVT LTD., WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WWW.freshlee.in CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WWW.freshlee.in; OR (4) ANY LOST PROFITS YOU ALLEGE.


SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.


INDEMNIFICATION

You will release, indemnify, defend and hold harmless FRESHLEE RETAIL PVT LTD., and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the www.freshlee.in content or your use of the www.freshlee.in content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to FRESHLEE RETAIL PVT LTD., When FRESHLEE RETAIL PVT LTD., is threatened with suit or sued by a third party, FRESHLEE RETAIL PVT LTD., may seek written assurances from you concerning your promise to indemnify FRESHLEE RETAIL PVT LTD., your failure to provide such assurances may be considered by FRESHLEE RETAIL PVT LTD., to be a material breach of this Agreement. FRESHLEE RETAIL PVT LTD., will have the right to participate in any defense by you of a third-party claim related to your use of any of the www.freshlee.in content or Products, with counsel of FRESHLEE RETAIL PVT LTD., choice at its expense. FRESHLEE RETAIL PVT LTD., will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend FRESHLEE RETAIL PVT LTD., against any claim, but you must receive FRESHLEE RETAIL PVT LTD., prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the www.freshlee.in or Products.


PRIVACY

FRESHLEE RETAIL PVT LTD., believes strongly in protecting user privacy and providing you with notice to use of data. Please refer to FRESHLEE RETAIL PVT LTD., privacy policy, incorporated by reference herein, that is posted on the www.freshlee.in.


AGREEMENT TO BE BOUND

By using this www.freshlee.in or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this www.freshlee.in.

 

VIII. GENERAL

Force Majeure. FRESHLEE RETAIL PVT LTD. will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.


Cessation of Operation. FRESHLEE RETAIL PVT LTD., may at any time, in its sole discretion and without advance notice to you, cease operation of the www.freshlee.in and distribution of the Products.


Entire Agreement. This Agreement comprises the entire agreement between you and FRESHLEE RETAIL PVT LTD., and supersedes any prior agreements pertaining to the subject matter contained herein.


Effect of Waiver. The failure of FRESHLEE RETAIL PVT LTD., to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.


Governing Law; Jurisdiction. This www.freshlee.in originates from the NewDelhi. This Agreement will be governed by the laws of the State of NewDelhi without regard to its conflict of law principles to the contrary. Neither you nor FRESHLEE RETAIL PVT LTD., will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Delhi By using this www.freshlee.in or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.


Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Www.freshlee.in or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.


Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.


Termination. FRESHLEE RETAIL PVT LTD., reserves the right to terminate your access to the www.freshlee.in if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Www.freshlee.in and FRESHLEE RETAIL PVT LTD., may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Www.freshlee.in is terminated, FRESHLEE RETAIL PVT LTD., reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Www.freshlee.in. This Agreement will survive indefinitely unless and until FRESHLEE RETAIL PVT LTD., chooses, in its sole discretion and without advance to you, to terminate it.


Domestic Use. FRESHLEE RETAIL PVT LTD., makes no representation that the www.freshlee.in or Products are appropriate or available for use in locations outside India. Users who access the Www.freshlee.in from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. FRESHLEE RETAIL PVT LTD., may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS WWW.freshlee.in OR ORDERING PRODUCTS FROM THIS WWW.freshlee.in YOU AGREE
TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

 

Terms and Conditions for FRESHLEE Retail Membership Program Card.

  1. 1. The FRESHLEE Retail Loyalty Card (“the Card”) is issued by and remains the property of FRESHLEE RETAIL PVT LTD.,
  2. 2. FRESHLEE Retail Loyalty Card Program upon accepting the application form overleaf duly filled in by the applicant with true, accurate and complete information and submitted at the retail outlets of FRESHLEE affiliate participating in the Program (“Store”), along with all necessary documents as specified by FRESHLEE RETAIL PVT LTD.,

  3. 3. FRESHLEE may, at its sole discretion accept or reject the application for enrolment in the Program for reasons it deems appropriate including if the details or any part thereof provided in the application form are incomplete.

  4. 4. A person’s application for enrolment in the Program or use of the Card shall be deemed to be acceptance of the terms and conditions set out herein and additional terms and conditions specified by FRESHLEE from time to time and available at the Store upon request. The applicant/ the user of the Card (“Member”) hereby acknowledges that he/she has understood and accepts the terms and conditions set out herein and the terms and conditions available at the Store and agrees that the same will be binding upon him/her and he/she shall not dispute the same.

  5. 5. Members shall be entitled to earn the points only at the Stores on purchase of goods from such Stores, and payment in respect thereof, in accordance with policies and / or schemes introduced or prevailing at the time of use of Card (“Points”).

  6. 6. Loyalty Program also eligible for Home Delivery or Online Order Purchases.
  7. 7. Members shall be entitled to earn points on selected products only.

  8. 8. Card or Card Number should be presented to the cashier or authorized personnel before billing or completion of transaction to earn Points, failing which points will not be credited and FRESHLEE shall not be responsible for the same. Member shall be solely responsible to ensure that Points and transactions are properly credited by the Store representative.

  9. 9. 1 Points for Each Rs.100 if payment pays with any mode of tender on selected items and after deducted the offer & Scheme prices. FRESHLEE reserves the right to apply or remove points on each product.

  10. 10. FRESHLEE will not be responsible for any loss of Points due to loss or misuse of the Card.

  11. 11. Points cannot be encashed.
  12. 12. FRESHLEE will disclose data relating to an applicant or a Cardholder:
    a ) to any affiliate/associates/partners/group companies/agent/ sub-contractor of FRESHLEE and/or to any person or entity for developing or communicating any offers or services, unless otherwise duly informed by the cardholder at the designated customer service helpline of FRESHLEE.
    b ) to the extent required to be disclosed by operation of law, any regulatory authority or any binding judgment, order or requirement of any court or other competent authority. Cardholder hereby unconditionally permits such disclosures.
  13. 13. All disputes in connection with the Program are subject to the laws of India and subject to Delhi Jurisdiction.

FRESHLEE reserves the right to change/amend/add/delete/modify, without assigning any reasons there for, terms and conditions of the Program including without limitation the rate of awarding Points, the rate of redeeming Points, validity of Points and the qualifying purchases from time to time or to withdraw or terminate the membership of any Member without being responsible or liable to any person in any manner whatsoever. Members acknowledge that it may not be possible for FRESHLEE to ensure that all such changes/ amendments / additions /deletions/ modifications are informed to Members. Accordingly Members are advised to check for any such changes/ amendments / additions /deletions/ modifications regularly at the Store or designated customer service call center.

 

 

Refund and Exchange Policy

We endeavour to provide the best quality products every single time you order with us.
We have a “no questions asked return policy” which entitles our entire customer to return the product at the time of delivery if they are not satisfied with the quality e.g. Broken, Leaking, Faulty or any defect or Freshness of the product.

Good once sold will not be taken back unless the product on arrival is damaged, broken, or faulty. Our quality assurance team checks the quality of all ordered products before they reach you. Products Ordered on FRESHLEE Retail can be returned as per below only if unopened and are in resalable condition.

Category Damaged / Near Expiry / Low on Quality
Bread / Fruits & Vegetable / Eggs Call within 24hours of delivery
Dairy Products Call Within 24hours of delivery
Non Food Call Within 2 days of delivery
Packaged Food Call Within 2 days of delivery

You can return it to the delivery personnel at time of delivery or you can contact our customer care team and we will do the needful. We request you check all the items at the time of delivery receiving.

We will take the returned product and issue a credit note for the value of the return products which will be credited to your store credit account on the Site. This can be used to pay your subsequent shopping bills.

In case you desire the payment be refunded to you, Please call up our call centre and it shall be refunded to you through the same mode of payment used at the time of purchase. The amount will be refunded to you between 3-15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date we advised, you may contact us. We will gladly help you.

However, if a product is returned due to a change of mind and your order value goes below our minimum order requirement of Rs.500, you will be assessed an additional delivery / packing fee of Rs.50.

 

Exchange Policy:

All products listed on our website can be exchanged or returned subject to the following conditions:

Product Condition: A product cannot be exchanged or returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.

Products should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:

(i) damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered.

Validity Period: An eligible product can be exchanged or returned within 1-3 days from the date of the order depending on the nature of the product as defined above.



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